Refund policy

Refund & Return Policy

Last Updated: March 9, 2026

Thank you for shopping with Staxds. We want you to have a smooth and satisfying experience every time you order. This Refund & Return Policy explains how we handle returns, refunds, and replacements for products purchased through our online store.

1. Eligibility for Returns

You may request a return or refund if:

  • The item is damaged, defective, or expired upon delivery.

  • The wrong item was delivered.

  • The product packaging is significantly damaged.

  • The item is missing from your order.

To be eligible, you must contact us within 48 hours of delivery.

2. Non-Returnable Items

For hygiene and safety reasons, the following items generally cannot be returned, unless they are damaged or incorrect:

  • Personal care products that have been opened

  • Items marked “non-returnable” on the product page

3. Condition for Returns

If a return is approved:

  • Items must be unused and in their original packaging.

  • The invoice or order number must be provided.

  • Photos of the item may be required for verification.

4. Refund Options

Once your request is approved, we may offer one of the following:

  • Replacement of the item

  • Store credit for future purchases

  • Refund to the original payment method

Refund processing times:

  • Card/Online payments: 5–10 business days

  • Wallet/store credit: within 24 hours after approval

5. Order Cancellation

Orders may be canceled before they are processed or shipped.

If the order has already been shipped, it may not be eligible for cancellation but a return may be granted if you request one.

6. Delivery Issues

If your order shows delivered but you did not receive it:

  • Contact our support team within 24 hours of the delivery notification.

  • We will investigate with the delivery partner and resolve the issue.

7. How to Request a Return or Refund

To request a return or refund:

  1. Go to our website(Staxds).

  2. Provide your order number and details of the issue.

  3. Attach photos of the product if it is damaged or incorrect.

Our team will review your request and respond within 1–2 business days.

8. Abuse of Policy

We reserve the right to deny refund or return requests if we detect misuse of the policy or repeated fraudulent claims.

9. Contact Us

If you have any questions about refunds or returns, please contact us:

Email: delstax9@gmail.com
Customer Support Hours: Monday –Friday, 10AM – 7 PM